CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Overview
With a big upshift in the use of social platforms todays CRM systems have evolved to be socially aware helping customers in developing stronger, permanent relationships driving business growth and a satisfied customer base.
An effective CRM strategy ensures:- Any decentralised processes that impede customer relationships are standardised
- Replace legacy systems that are impacting customer experience
- Offer a personalised experience that is compliant with newer smarter devices and platforms
- Show a 360 degree view of the customer across all cross cutting business functions using state of the art technology as an “enabler”
Services areas
- Implementation and enterprise wide rollout
- Bespoke integration services with complex bespoke back-end processes
- Vendor shortlisting and selection
- Existing CRM strategy review
Case Studies
Next Steps
Talk to our specialist today on 0845 890 4984 or fill our Request for Information form by clicking here.